Quick Reference

5-7-Day Standard Production Time : FREE

Personalizations/Copy Changes: FREE.  We do not charge when individual trophies have different names to be engraved.

Art Charges: FREE

• No charge when art conforms to the art guidelines on our website
• When art does not conform to artwork guidelines:
  • Minimum art charge is $31.25(v).
  • Hourly rate is $62.50(v)
• See our Art Specifications page for detailed art information.

Art Proofs: FREE for the first two proofs

• You don't have to specify type style, size and layout; our art department will do that and send you a proof.
• If, after the first art proof, you make changes, we will send you a second proof at no charge. 
• All subsequent art proofs are $10(net)
• Art proofs are provided for all orders
• Approval must be received before production will start
• All art proofs are e-mailed

Setup:  $30. (v)

Additional imprint locations:

• Direct Engraving/Laser on Crystal - $9.00(v) for each additional location not included in the standard price. 
• Metal Plate Engraving on Wood, Marble or Crystal - $12.00(v) for each additional location not included in the standard price.

Order Changes:

• All changes must be received via fax or email.
• Verbal changes will not be accepted or acted on.
• Additional charges may be incurred when changes are made after art preparation has started.

Shipping Charges:

• Master Carton.  A $5.00(net) charge per box is added to the invoice for special protective packing to assure safe delivery.
• Our website does not calculate freight charges.  We will notify you of actual freight charges prior to shipment, and charge your credit card accordingly.

Rush Charge:

• Rush charge applies when the ship date is three or less working days from receipt of order and artwork.
• 25% of order or a minimum of $50 (v), whichever is greater.
• Be sure to select the correct shipping service (ground, overnight, 3-day, etc.) when ordering to meet your deadline.

Cancellation Charges:

• All cancellations must be received via fax or email.
• All costs incurred prior to order cancellation will be charged.

Returns:

• We will accept damaged or incorrect orders for repair or replacement with prior authorization. 
• Contact customer service for a Return Authorization Number.

Credit Policy:

• In order to offer our low prices, we need your VISA, MasterCard, or American Express credit card to process your order.  While we may put a hold on your credit card for the initial total of your order, we will not charge your card until the day of shipment.
• We do not ship COD.

We will discuss any and all charges with you before beginning work, and add those charges to your final invoice.

Prices are subject to change without notice.